Contact Support

Our desk handles account access, verification, withdrawal points and payment status enquiries. Include your account ID where possible so we can respond faster. Signed-in account holders can also use the live chat bubble inside the dashboard for a real-time reply from an agent.

Common questions

I didn't receive my verification code

Codes arrive within a minute. Check your spam folder, then request a new code from the account search page. Codes expire after 10 minutes.

Why is my withdrawal under review?

Requests are placed under review when destination details are new, when the amount is unusually large, or when routine compliance checks are pending.

What are withdrawal points?

Every account must reach the configured withdrawal point threshold before funds can be released. Your current points and the threshold are shown on your dashboard.

How long does settlement take?

Crypto disbursements typically settle within 24 hours. Bank transfers settle in 1–5 business days depending on the corridor. The estimate for your selected method is shown before you confirm.